Quality-driven office cleaning and commercial cleaning services

D&L Industrial Services, Inc. is dedicated to providing the absolute best office cleaning and commercial cleaning services in the area. As we work to attain and retain our corporate mission, we will concentrate, but not limit our efforts on the following commitments.

Create and maintain a customer service, customer retention vision at all times. We will accomplish this objective by providing ongoing, customer-focused training in the following ways…

  • Regular weekly management staff meetings focusing on accomplishments the previous week and objectives for the coming week.
  • Regular weekly technical training for field workers assures they fully understand the D&L Industrial Services, Inc. commitment to quality, service, and procedures.
  • Seminars for managers at all levels to provide ongoing technical, customer service, safety, and motivational leadership training.
  • Annual training to focus on areas of leadership D&L Industrial Services, Inc. should concentrate on in the upcoming year and to review and update its current progress.

Work towards a positive partnership by involving the customer and prospect in our business. This will be accomplished in the following ways…

  • Work with our customers to develop the schedule of services and staffing needs for their facilities by utilizing computerized scheduling of services to track the frequencies of those tasks.
  • Through the use of job status reports we will continually monitor the service program to ensure an ongoing quality-driven and cost-effective program.
  • At least twice yearly, conduct focus workshops with selected customers and non-customers to keep D&L Industrial Services, Inc. and the marketplace abreast of new developments and trends, changes in procedures, and a true assessment of D&L Industrial Services, Inc.’s performance.

Professionalize our company and industry. D&L Industrial Services, Inc. will continuously search for opportunities to further professionalize our company and the industry. We will…

  • Actively participate in our trade associations by attending and teaching seminars, serving on committees, and as directors and officers wherever possible.
  • Provide the opportunity and encourage our management staff to set for and pass the professional designations available to them.
  • Whenever possible, visit other successful companies, inside and outside the industry, through the use of peer and networking groups.

Constantly search for customer-winning performance by making it easy for our customers to do business with us.

We will make every effort to be certain that any customer contact with us is a positive one. This includes the way we answer the phone and the way our sales, operations, administrative, and human resources department interacts with our customers. D&L Industrial Services, Inc. ownership is committed to making every effort to “Lead By Example” and will continue to encourage its associates to aspire towards that same goal.